I had the pleasure of participating in theÂ inauguralÂ AIMIA Customer Experience Forum today along with James Breeze (Objective Digital), Stuart Edwards (Profero), Yuri Narciss (Google) and Klaus Kaasgard (Telstra).
As a new group it’s not looking to compete in the same space as the UPA or CHISIG as it’s aimed less atÂ practitionersÂ and more squarely at the broader online business community.
My presentation was on ‘Innovation through Design Research’ which I’ve embeded below.
Innovation Through Design Research
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An excellent article I have learnt a lot by reading it very innovative.and thought provoking keep it up Chris I look forward to reading more of your articles