Mike Kuniavsky’s seminal book on design research ‘Observing the User Experience’Â is being re-released as second edition. Â I was privileged enough to be a reviewer for Mike and Elizabeth. Â It’s a really great book, with around 75% of the content being Â new. Â Unlike most UX books it’s highly pragmatic and easy to consume.
I should mention, from an open disclosure perspective, that the work I did on digital ethnography is referenced in the chapter on Diary Studies.