I was pleased to be asked by AIMIA to be involved in a forum on ‘Creature a Customer Centered Culture’ alongside:

  • Rod Farmer, Director – Research & Strategy, Mobile Experience (prev of Hutchison Telecoms)
  • Ian Muir, Chief Experience Officer, Westpac
  • Faruk Avdi, Online Communication Manager, NSW Dept of Education and Training

and hosted by James Breeze (CXO Objective Digital).

It was a great event and I was interesting to hear other Peer’s view on this subject.

You can find a review of it on the Objective Digital Blog (containing the presentations).

Towards corporate usability maturity