Dec 22, 2013 - User Experience    No Comments

Ad:tech 2014 – Advisory Board on Customer Experience

I was really pleased, and honoured, to be invited to be on the Advisory Board for Ad:Tech 2014 - it’s a really great conference and this year promises to be the best event yet.  I’ve been helping the guys think about why Customer Experience and Design matter, especially around the creative process and ensuring that ads work in harmony of the context they are in.   If you’re interested in digital sales and marketing make sure you head along.

May 6, 2013 - User Experience    No Comments

agIdeas International Design Week

Just got back from a fantastic week in Melbourne attending the agIdeas International Design Week conference.  I met with some fantastic new friends and was happy that my talk on UX and Design seemed to resonate with people.

There is a great review of the week here, and I’m pleased to say they put me down as one of the 6 best speakers.  I’d highly recommend anybody with a passion for design (of any kind) to attend next years event, it really is very special and you’ll come back inspired and enlightened.

Feb 13, 2013 - User Experience    1 Comment

agIdeas International Design Week Melbourne

I’m proud to have been invited to talk at agIdeas International Design Week in Melbourne late April – it’s one of the largest and most well respected design festivals in the world. Some of the greatest design talents from around the world will be in attendance from a diverse range of backgrounds from graphic design, product design, motion graphics, film and television, new media, animation, illustration, typography, architecture, fashion, sound design, performance art and advertising. Especially looking forward to hearing Vince Frost, David Nobay & Rafael Bonachela. 

 

 

Oct 6, 2012 - User Experience    No Comments

Interaction Design Association Student Challenge 2013

I’m pleased to announce that I’ve been invited again this year to be a judge on the online panel for the Interaction Design Association Student Challenge 2013.

I’m in esteemed company with industry folks such as Peter Boersma, Elizabeth ChurchillRod Farmer Rachel HinmanDave MaloufShane Morris and Christina Wodtke.

This year the topic is ‘Playful Technology’ which is an exciting area so I’m looking forward to seeing what the students will come up with.

Sep 16, 2012 - User Experience    No Comments

Observing the User Experience

Mike Kuniavsky’s seminal book on design research ‘Observing the User Experience’ is being re-released as second edition.  I was privileged enough to be a reviewer for Mike and Elizabeth.  It’s a really great book, with around 75% of the content being  new.  Unlike most UX books it’s highly pragmatic and easy to consume.

I should mention, from an open disclosure perspective, that the work I did on digital ethnography is referenced in the chapter on Diary Studies.

Nov 11, 2011 - User Experience    2 Comments

Interaction Design Association Student Challenge 2012 – ‘Designing the Future of News’

I’ve was really pleased to be asked by Jeremy Yuille and Steve Portigal to be a judge on the ‘Interaction Design Associations 2012 Student Challenge’ on ‘Designing the Future of News’.

I’ll be joined from my colleague at the Wall Street Journal, Laura Holder (Deputy Design Director) as well as UX luminaries such as Elizabeth Churchill (Principal Research Scientists, Yahoo!) and Jenny Blackburn (Principle, Usability & User Research, Amazon.com).

I’m hopeful we’ll see some good fresh idea come through.

Mar 12, 2011 - UI Musings, User Experience    3 Comments

My views on Customer Experience Design

Late last year I was approached by Zafer Bilda (of Bienalto Consulting) to be interviewed for a white paper he was writing.  His aim was to approach several experts in the field in both the USA and Australia and uncover their views on best practice.

I was amongst good company that included Indi Young, Elizabeth Churchill (Principal Research Scientist at Yahoo!), Steve Cotterill (UX designer at Apple), Charles Yiu (UX designer at Microsoft) as well as some leading local lights in Stephen Cox (WestPac), Suze Ingram and Elizabeth Pek.

Zafer presented his findings as a presentation and white paper.  Well worth a read.

Digital Future: Creating a Customer-centred Culture

I was pleased to be asked by AIMIA to be involved in a forum on ‘Creature a Customer Centered Culture’ alongside:

  • Rod Farmer, Director – Research & Strategy, Mobile Experience (prev of Hutchison Telecoms)
  • Ian Muir, Chief Experience Officer, Westpac
  • Faruk Avdi, Online Communication Manager, NSW Dept of Education and Training

and hosted by James Breeze (CXO Objective Digital).

It was a great event and I was interesting to hear other Peer’s view on this subject.

You can find a review of it on the Objective Digital Blog (containing the presentations).

Nov 15, 2010 - User Experience    No Comments

UX Storytellers

About a year ago I was delighted to receive an invite from Jan Jursa to contribute a chapter to a book he was compiling entitled ‘UX Storytellers’. The book describes itself as ‘42 UX masterminds tell personal stories of their exciting lives as User Experience professionals.’

After some thought, I decided to use the opportunity to follow up on a presentation I gave at UX Australia on Culutural Probes.  This chapter would give me more scope to really delve into the detail of the methods I used and outcomes we achieved.

UX Storytellers has now been published as a free PDF download with other formats and a print edition to follow.  My chapter was imaginatively titled ‘How to love and understand your audience by probing them’.

You can see a free preview below.
UX Storytellers

Innovation through Design Research

I had the pleasure of participating in the inaugural AIMIA Customer Experience Forum today along with James Breeze (Objective Digital), Stuart Edwards (Profero), Yuri Narciss (Google) and Klaus Kaasgard (Telstra).

As a new group it’s not looking to compete in the same space as the UPA or CHISIG as it’s aimed less at practitioners and more squarely at the broader online business community.

My presentation was on ‘Innovation through Design Research’ which I’ve embeded below.

Sep 7, 2009 - User Experience    8 Comments

UX Australia Presentation: ‘New Digital Ethnographers Toolkit: Capturing a Participant’s Lifestream’

Finally got around to putting my presentation from UX Australia up on Slideshare. Take a look, would love to hear any feedback you might have.  For a more detailed description of the background on this topic, please check out my previous post on the rationale to use digital cultural probes.

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