I had the pleasure of participating in the inaugural AIMIA Customer Experience Forum today along with James Breeze (Objective Digital), Stuart Edwards (Profero), Yuri Narciss (Google) and Klaus Kaasgard (Telstra).
As a new group it’s not looking to compete in the same space as the UPA or CHISIG as it’s aimed less at practitioners and more squarely at the broader [...]
Category > User Experience
Innovation through Design Research
UX Australia Presentation: ‘New Digital Ethnographers Toolkit: Capturing a Participant’s Lifestream’
Finally got around to putting my presentation from UX Australia up on Slideshare. Take a look, would love to hear any feedback you might have. For a more detailed description of the background on this topic, please check out my previous post on the rationale to use digital cultural probes.
The new digital ethnographer’s toolkit: [...]
Launch of ‘The Punch’
Last week saw the launch of a project I’ve been working on called “The Punch”. It was a great project to work on with some really talented people.
The Punch is an Australian opinion-driven news and current affairs site, that aims to engage its audience in discussion on the topics of the day. I won’t dwell [...]
The new digital ethnographer’s toolkit: capturing the participant’s lifestream
I’m pleased to say that my proposed presentation for UX Australia 09 has been accepted. It looks like this is going to be any exciting conference and I look forward to making my maiden trip to Canberra. The speaker lineup looks great and good to see fellow NDM UX USiT team members Patrick Kennedy and [...]
Web 3.0, User Experience and Intelligent User Interfaces
If Web 2.0 was all about fostering social interconnectivity, then the loosely termed Web 3.0, appears to be about the intelligent web. It’s about, amongst other things, contextually aware user interfaces (UI’s), hyperconnectivity, the semantic web and intelligent agents. These are all concepts which have existed for a very long time. Primitive implementations of Intelligent [...]
‘Ambient Personalisation’ presentation at Web Standards Group, Sydney
I’ll be doing a second take of the presentation I gave at OZIA this year for the Web Standards Group, Sydney on Tuesday 7th October.
Date:
Tuesday 8 October
Time:
6:30pm for 7:00pm start
Where:
Australian Museum - 6 College Street Sydney
Cost:
$10 per head (pay at the door)
Software as a Service - The Future of Software Apps
The word ‘service’ is increasingly becoming a bit of a buzz word, encompassing anything from SOA (Service-Oriented Architecture) to SaaS (Software as a Service). I think this is part of the increasing trend towards providing users (SaaS) and developers (SOA) with the ability to access just the information they require on demand and is an [...]
Innovation and Usability
Right, I’m going to try and be provocative, I may not believe any or all of the following, but thought I’d throw it out there….
The age old debate of Usability Vs Innovation still continues with many still arguing that Usability rules over creative design approaches. Personally, I think the two are not mutually exclusive [...]
The Issue of Context in E-Commerce
Are people are more likely to be engaged when information is presented to them in a contextualised, relevant environment, than in an isolated disconnected one?
Well it’s all about connecting with people in meaningful ways. The Internet, for the everyman is a treacherous place. Engendering trust is crucial in a successful [...]
