Chris is ‘Head of Digital Customer Experience’ at ANZ Bank – where he looks after the design and UX of their digital products. Prior to that he was ‘Director of User Experience & Design’ at News Corp Australia (where his work helped their products reach the number 1 position in the following categories: news and sport, gaming, recipes, fashion, lifestyle and health & wellbeing with brands such as news.com.au, Herald Sun, Vogue, Taste, IGN etc.). He has over 20 years experience in the User Experience Design (UX) field and holds a PhD in the subject.
In his time Chris has turned his hand to a few interesting design challenges such as thermonuclear power plant control panels, immersive augmented reality environments, seismic simulators, artificially intelligent agents, virtual worlds such as Second Life as well as web, mobile and tablet products.
As a leading UX thinker, Chris has presented at international conferences, contributed to seminal books in the field (including ‘UX Storytellers’, ‘Observing the User Experience’, ‘Lean User Research’ and ‘The Handbook of Cognitive Task Design’).
He has been heading up UX teams since his PhD days. His work has won, and been nominated for, several national awards and he has judged on international design competitions.
As well as his work at News Corp he has designed experiences for clients as diverse as BHP Billiton, CGU, Goodyear and Schlumberger. He has also worked on Human-Computer Interaction (HCI) research at Loughborough University, University College London and XeroxParc Europe (Cambridge). All three of these institutions were deemed ‘World Class’ for HCI by the International Computer Science Review.
He loves operating at the confluence of technology and humanity, in creating digital products that are for humans but powered by the infinite possibilities of an entirely malleable digital medium.
More details about my career can be found on my LinkedIn profile.
Where I’ve worked…
Present: Head of Digital Customer Experience, ANZ Bank, Melbourne – Australia.
September 2009 – January 2014: Director of User Experience & Design, News Digital Media, Sydney – Australia
August 2007 – August 2008: Senior Experience Architect, News Digital Media, Sydney – Australia:
Working on the NDM suite of sites such as news.com.au, truelocal.com.au, carsguide.com.au etc. I’ve recently been behind the re-design of news.com.au (a PANPA ‘Best News Site of the Year 2009’, AIMIA 2009 finalist) and The Punch. (PANPA ‘Best Specialist News Site’ 2009)
June 2005 – 2007: Design Team Leader/ Senior Interaction Designer , ACUMENTUM, Melbourne – Australia:
My role was to design and work on a range of web and application software from bespoke website solutions to application development. I was also in charge of all usability activities and provided consultancy and usability solutions to clients which included CGU/IAG, BHP Billiton/ANZ, and Local/Federal Government
November 2001 – March 2005: Usability Architect, SCHLUMBERGER, Oxford – UK:
My role was to act, across all our range of new software, to ensure the software produced was intuitive and usable. This involved the full process from user interviews, elicitation of requirements, prototyping, iterative design-redesign of higher fidelity mock-ups, culminating in the final design and code of the application user interface.
October 1998 – January 2001: Research Associate, Department of Computer Science, LOUGHBOROUGH UNIVERSITY, Loughborough – UK:
Worked on an pan-European project called AMEBICA, creating a prototype adaptive interface to a complex, process control environment.
1998: Intern at XEROX RESEARCH CENTRE EUROPE (Formally Xerox EuroParc lab), Cambridge – UK:
Worked within a research group to design the user interface and underlying architecture to a multi-function office device.
Where I’ve Studied…
I’ve been really lucky with my training in that I’ve attended 3 institutions deemed world-class for HCI research at Loughborough University, University College London and Xerox EuroParc Lab (from International Review of UK Research in Computer Science).
Doctor Of Philosophy (PhD.), Computer Science, Loughborough University, UK
“The Design of a Multimedia Adaptive Interface for Process Control Using a Multi-Agent Approach”
I was also involved in two pan European research projects AMEBICA (ESPRIT) and PROSPECT (ACTS). This work took me all around Europe and the World.
Research Masters Degree (MRes), Telecommunications, University College London, UK
“A Service Engineering Approach To a Multimedia Recording and Playback Service”
This project involved designing usable Video Conference recording software which could be used in an open services market. This project was awarded with a distinction.
Bachelor of Engineering with Honours (BEng.(Hons)), Electronic Systems Design, Bournemouth University , UK
“The Design and Modelling Of A System of Coupled Oscillators”
This project used the biological phenomenon of firefly flash synchronisation to show that such a system could be applied to clock synchronisation in networks. This project was awarded with a distinction.
- As well as presenting at international conferences, I have also given several presentations at local conferences (including OZCHI in 2000, OZIA 2008, UX Australia 2009) and have published numerous papers in the HCI field.
- Co-Author of UX Storytellers
- I was the CHISIG leader for Victoria in 2007.
- I was a member of the workshop panel held on Interfaces at: The Human Error and System Design and Management International Workshop, March 24-26 1999, Clausthal Technical University, Germany.
- I was part of the organising committee for the: 18th European Annual Conference on Human Decision Making and Manual Control, October 25th – 27th 1999.
- I was offered the Marie Curie Fellowship in Rome, awarded by the European Commission.
- I was an invited keynote speaker on Man-Machine Interfaces at the 12th SURGE-Transport Plenary Meeting held in Brussels (SURGE – Transport is a trans-industry New Business and Technology Development Support Group and strategic decision-making process for European Commission’s R&D funding body).